Customer Care

Radiation Detection Company (RDC) is looking for a Customer Care Representative with a positive and proactive attitude, and professional phone and email etiquette when dealing with customers. Reps will assist customers with managing and maintaining their radiation monitoring program. Candidates must have excellent computer skills with the ability to multi-task while on the phone and quickly toggle between multiple programs. Tasks include coaching and educating customers through the online platform, problem-solving customer issues, resolving issues related to shipping, and basic account changes. Excellent organization and documentation skills are a must in an environment regulated by NVLAP/ISO standards.

Responsibilities and Duties:

  • Answer Customer Calls and educate customer / help find solutions to meet their needs
  • Data Entry
  • Billing and Renewal of Service calls (both incoming and outgoing)
  • Assist customers using our online software

Qualifications:

  • 2+ years Customer Service with Phone Experience
  • Excellent verbal and written communication skills
  • Great listening skills
  • Great computer skills with data entry accuracy and speed
  • Strong with multi-tasking
  • Flexible and Friendly
  • Enjoy being part of a team with common goals and values

$15.00 per hour; Medical/Dental benefits starting the first of month after successful completion of 2-month training; 8:00 AM – 4:30 PM; Full-Time, 8 hours M-F.

Founded in Quality, we are looking for Employees with Integrity, Generosity, Reliability & a Strong Work Ethic who thrive at working as part of a Team.

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  • Accepted file types: pdf.
  • Accepted file types: pdf.
  • Any material misrepresentation or deliberate omission of a fact in my application may be justification for refusal of, or if employed, termination from employment. It is my understanding that the company will make a thorough investigation of my entire work and personal history and may verify all data given in my application for employment. Prior to making a job offer, I understand that RDC will conduct a formal background check which includes finger printing. I agree that my employment may be terminated by the company at any time without liability for wages or salary except such as may have been earned at the date of such termination. I further understand that this is an application for employment and that no employment contract is being offered. I understand that if I am employed, such employment is an indefinite period of time and that the company can change wages, benefits and conditions at any time.