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Customer Care Representative

Radiation Detection Company (RDC) is looking for a motivated and proactive Customer Care Representative with professional phone and written etiquette. Candidates must have excellent computer skills with the ability to multi-task while on the phone and quickly toggle between multiple programs. You are also an out-of-the-box thinker who values treating others with kindness and respect.

Because we are in an environment heavily regulated by NVLAP/ISO standards excellent organization and documentation skills are a must.

Responsibilities

  • Handle inbound inquiries from customers to assist with managing and maintaining their radiation monitoring program on multiple channels
  • Proactively educate customers on self-service opportunities
  • Researches and resolves customer issues, keeping accurate records of interactions
  • Billing and renewal of service calls (both incoming and outgoing)
  • Work with internal departments to meet customer’s needs
  • Data entry in various platforms
  • Participate in special projects as needed

Qualifications:

  • A minimum of 1 year of customer service with phone experience
  • Excellent customer service skills (e.g., verbal, written, listening)
  • Great computer skills with data entry accuracy and speed
  • HubSpot CRM experience is a plus!
  • Strong with multi-tasking
  • Flexible and Friendly
  • Enjoy being part of a team with common goals and values

$15.00 per hour; Medical/Dental benefits starting the first of month after successful completion of 2-month training; 8:00 AM – 4:30 PM; Full-Time, 8 hours M-F. First 60-90 days are expected to be in person but this position will be a hybrid.

Founded in Quality, we are looking for Employees with Integrity, Generosity, Reliability & a strong work ethic who thrive at working as part of a Team.

Apply For This Position

  • Accepted file types: pdf.
  • Accepted file types: pdf.
  • I understand and agree that: Any material misrepresentation or deliberate omission of a fact in my application may be justification for refusal of, or if employed, termination from employment. It is my understanding that the company will make a thorough investigation of my entire work and personal history and may verify all data given in my application for employment. Prior to making a job offer, I understand that RDC will conduct a formal background check which includes finger printing. I agree that my employment may be terminated by the company at any time without liability for wages or salary except such as may have been earned at the date of such termination. I further understand that this is an application for employment and that no employment contract is being offered. I understand that if I am employed, such employment is an indefinite period of time and that the company can change wages, benefits and conditions at any time.